Work
Product design, design systems and UX research for B2B construction SaaS and consumer healthcare.
A design system for the field
I built Fieldwire's mobile design system backwards from production. Every inconsistency in the shipped apps became one token, style or component, and light, dark and three typefaces became modes of the same variables.
Explore the system →Finding the real problem with ON!Track's storage assets
Storage assets had a reputation for bad UX and churn, and nobody knew how bad. My research found 25+ issues, sorted them by severity and effort, and traced the worst to one root cause no one had named.
See the research →
Test-driven approach to merging 2 flagship apps
Two flagship Hilti apps with overlapping features and divided user bases. I designed and validated a merger approach with 300+ users before moving to production.
See the process →Hilti Construction Platform 2
Hilti's cloud workspace where firestop and MEP teams organize and share projects and launch Hilti's engineering apps. I was its first designer, through discovery, research, design and testing of the core experience, then handed it to my mentee and oversaw the design.
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Software Design System
Hilti had no shared design language across mobile and web. I built their first design system: components and documentation, all within strict brand guidelines.
Explore the system →Semi-autonomous drilling robot web app
Jaibot is a robot that drills ceiling holes on construction sites from the building's digital plans. I was the sole product designer on the web app the office uses to plan its projects, follow their status and step in when a robot needs help.
Watch the robot →
Real-time insurance verification
Not understanding insurance is one of the two biggest reasons people delay going to the doctor. I designed a real-time verification system that removed that friction at the moment of booking, laying the foundation to reach 400,000 patients and over 2 million appointments.
See how it worked →Payments made easy and a US first
Healthcare billing is one of the most confusing parts of seeing a doctor. I designed a payment experience that made costs transparent before the appointment, including the first US health practice to accept Apple Pay.
See the experience →
Onboarding without the paperwork
Introducing patients to a new way of experiencing medicine. Patients browse doctors before signing up, are never asked for the same thing twice, and have their insurance verified in the app in real time.
See the screens →Booking a doctor on the patient's terms
A complete redesign of how patients choose and receive care. The appointment type, doctor, place and time are theirs to pick, with the price shown up front and same-day visits within the hour.
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Texting your doctor
You text your friends, your parents, even your grandparents. Why not your doctor? Answers from the care team within the hour, with prescriptions, lab results and the doctor's notes in the same conversation.
See the screens →The doctor's office that comes to you
The website where patients learned about Circle Medical before trusting it with their care: its doctors, the insurance it took and what it treated, with getting the app one tap away on every page.
See the site →