Onboarding without the paperwork
Summary
Onboarding introduced patients to a new way of experiencing medicine: a doctor's office that comes to you. The job was to gather the medical and insurance information a visit needs without subjecting anyone to excessive or repetitive data entry.
Role
Co-founder, Product & Design
Scope
Landing, guest browsing, sign-up, insurance verification and coverage confirmation
Getting Started
Landing Screen
Welcome to the future of healthcare: a modern, simple and convenient approach to medicine, where patients have access to their doctor, their medical team and the information that matters to them at that moment.
Browse Doctors
Sign up after you look around. Like Amazon's guest checkout, patients can look around and get comfortable without giving us any information. When they're ready, they sign up and go.
Sign Up
Paperwork is one of the most frustrating parts of seeing a doctor, so we took it out. Sign-up asks only for what is required, and never asks for the same thing twice.
Insurance
Real-Time Verification
Insurance verification happens entirely in the app. Patients scan their card or enter the details by hand, and the plan is verified in real time with the insurance company.
Confirmation
A fun, clear confirmation that Circle Medical is in network with the patient's plan, with a quick overview of services, transparent pricing and even the status of their deductible.
How this step was researched, tested and measured is its own case study: real-time insurance verification.