Booking a doctor on the patient's terms
Summary
A complete redesign of the way patients choose and receive medical care. The patient is in control: of the kind of appointment, the doctor, the location and the time.
Role
Co-founder, Product & Design
Scope
Appointment types, locations, scheduling, doctor videos, review and mobile check-in
Choosing Care
Book a Doctor
Patients choose from the available appointment types. Prices are shown up front for each patient's own plan, so they can book with confidence.
Location
See the doctor where you choose. Patients pick a saved location or add their own: a doctor can come to them at home or at work, or see them at their workplace on pre-scheduled dates. The next available time under each place makes choosing easier.
Appointment
With same-day appointments within the hour, there is no waiting to see a doctor. Patients scan dates, doctors and times at a glance, for more control over their schedule.
Doctor Videos
Find the physician right for you. Relationships are critical to good medical care, so patients can watch a video of each doctor before choosing, and learn why they went into medicine and how they think about care.
Booking and Check-In
Confirmation
One last look at the appointment before booking. The details are laid out with a light visual treatment, so they can be checked in a moment.
Check-In
After booking, patients save time before the appointment by checking in: choosing their pharmacy and letting us gather their medical records on their behalf.
How the price came to be shown before booking, and paid after it, is its own case study: payments made easy.